Frequently asked questions

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Frequently asked questions

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Driveme FAQ

How do I buy online?

Once you have set your eyes on the experience you wish to purchase simply click on the buy button and follow the on screen instructions.

Can I order over the phone?

Yes, if you would like to order an experience over the phone, please give our friendly booking team a call on 0151 559 3762.

Our office hours are:

09:00am - 17.00pm Monday to Friday
Closed Saturday and Sunday


Are my details safe if I buy online?

Yes, we believe that your peace of mind is important when purchasing from Driveme therefore we have a secure online payment system in place to ensure that you always buy in confidence.

What payment methods do you accept?

You can purchase our products over the telephone and on-line. We accept all major credit and debit cards, including VISA, VISA Electron, MasterCard. You can also use Paypal to purchase on-line.

Do I need to book a date as soon as I order?

This is totally your choice, you can leave the voucher open dated for the recipient to choose a date or if you have a date in mind, we advise to speak to one of our advisors who can check availability for you before purchasing.  Please remember, once a date is confirmed it can not be changed.

If you do choose to purchase the voucher open dated, please remember the experience must be completed before the expiry date.

The Experience
Do I need a full driving licence to go on an experience?

All drivers must be able to present their full UK manual driving licence on the day of their experience.  If you have purchased a junior experience, this does not apply.

What happens if I damage a vehicle?

When purchasing a driving experience from us, you will be given the option to purchase our optional damage waiver policy. The damage waiver can be purchased when purchasing the voucher, booking the event date or even on the day of the driving experience and costs 25 for the first car and 5 for each additional car being driven. By paying the damage waiver fee, Driveme agree that you will not be liable for the first 2000 excess as a result of damage to any of the cars

Am I allowed to bring guests?

Yes, friends and family are welcome to attend. We have a cafe on site selling refreshments and also offer the chance for spectators to get involved.

Is there any dress code at the venue?

We do advise that all drivers dress according to the weather conditions, ensuring you are wearing sensible shoes and clothing.  If you are unsure about the dress code for a particular experience, please give our customer services department a call on 0151 559 3762 and they will be happy to help.

Are there any height and weight restrictions?

Height and weight restrictions may depend on the experience in question, before booking an experience if you have any queries with regards to height and weight restrictions please give our customer services team a call on 0151 559 3762. Please remember the purchaser and recipient are responsible for checking the restrictions.

What happens if the weather affects my day?

If you are worried that the venue may be closed due to bad weather, please give our customer services team a call on 0151 559 3762 prior to travelling. We will be able to provide you with more information. On the rare occasion that we cancel your experience due to extreme weather conditions, we will rebook your experience as soon as possible. 

How long should I allow at the venue?

This depends on the particular experience in question.  Each experience page states the time allowed for that specific experience, however, if you have any queries about your time at the venue please contact a member of our customer services team on 0151 559 3762.

Gift Vouchers
Does my voucher come in a gift pack?

Yes, your voucher will arrive in a personalised gift pack, including a gift voucher.

How long are gift vouchers valid for?

Gift vouchers are valid for 10 months from date of purchase, unless otherwise stated.

My voucher is a present for someone, can it be personalised?

Yes, you have the option to personalise your chosen voucher either online or over the phone.  If you are purchasing a voucher online, once you have entered the checkout you will be presented with an option where you can personalise your voucher. If purchasing over the phone a member of our booking team will ask you if you would like any personalisation.

What voucher options do I have and how are they delivered?

We can send your order as an Evoucher. This service is free of charge.

We can also arrange to have your voucher sent out in a gift pack. The gift pack costs 4.95. We endeavour to send all orders out via Royal Mail Second Class post on the day of purchase (before 4pm). Please allow 3-5 working days for delivery.

We also offer a next day delivery service for only 8.95

All postal orders must be placed before 4pm. You can choose your appropriate option at checkout.

How do I redeem a voucher?

To redeem a voucher please give our friendly booking team a call on 0151 559 3762.

Our office hours are:

09.00am - 17.00pm Monday to Friday
Closed Saturday and Sunday

Have you got an exchange policy?

Yes, we offer a free exchange policy.

Can I extend my voucher?

We offer a 3 month extension, for a administration cost of 30.  Please call 0151 559 3762 and an advisor will do this for you.  

Can I buy an open gift voucher?

Yes, if you are unsure what to buy for yourself, all experiences on this site can be purchased using Driveme open gift vouchers. To purchase an open gift voucher, please visit this page.

Other Questions
I have a corporate enquiry who do I contact?

If you have a corporate enquiry, you can contact our professional and friendly corporate team on 0151 559 3762.

Our office hours are:

09.00am - 17.00pm Monday to Friday
Closed Saturday and Sunday

Where is the Driveme track?

The track is located in Stafford. The address for the venue is:

Stafford Driving Centre, Clanford Road, Seighford, Stafford, ST18 9QE.

I have not received my confirmation e-mail?

If you have made an order through Driveme and as of yet not received a confirmation e-mail please don't hesitate to get in touch.

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